FOC promotes Michael Thorpe to customer services manager
NEW BEDFORD, MA – Fiber Optic Center, Inc., (FOC), an international leading distributor specializing in helping their customers make the best cable assemblies in the world, announces the promotion of Mr. Michael Thorpe to Manager of Customer Service Department.
Mr. Thorpe will have the primary responsibility for all customer service orders and processes with a team of four Customer Service Representatives reporting to him.
“Mike has been a key part of our success, and we were thrilled to promote him to this important position,” said Ben Waite, President and CEO of Fiber Optic Center, Inc.
Michael Thorpe joined FOC in 2010 as a Customer Service Representative and quickly rose to a key leader within the department. Previously with Optical Cable Corporation, in the OEM group, Michael worked in sales for bulk fiber optic cable to assembly houses and customer service. During his employment at OCC, SMP was acquired (Now OCC North Carolina) where he was trained additionally on the connectivity side creating the perfect experience for FOC.
“I remember working with Mike while he was at Optical Cable Corporation and being very impressed with his responsiveness and professionalism. Many times your level of service is completely dependent on others and there are those people that you know you can count on. We have always been thankful that he joined FOC,” said Tom Waite, Vice President of Fiber Optic Center, Inc.
Michael has a business degree from Nichols College and currently resides in Bristol, RI with his wife, Bianca, and their daughter Maya. He was previously featured in an older FOC Blog, Fiber Optic Center Friday Customer Service Fun: thoughts on shipping from every angle, football season, and Oliver summer of 2015. This can be read on the FOC website: http://bit.ly/2igkS48
Michael’s contact information remains 508-717-8493 or 508-992-6464 with ext. 8493 and email: MThorpe@focenter.com
In future months, be sure to watch for Michael’s blogs as he takes over the FOC Customer Service blog and twitter areas.