Sometimes ProLabs hears that a network equipment manufacturer’s sales representative has threatened a customer (which could be an end user, reseller or system integrator, etc.) that if they install third-party transceivers in the system, this will void the system manufacturer’s warranty. In this way, the sales representative tries to coerce customers into purchasing transceiver modules from the same system manufacturer, usually at much higher prices than ProLabs charges. Someone may use this type of warranty threat to spread fear, uncertainty and doubt in the minds of consumers, rather than to compete on the basis of quality and price.
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Duncan Ellis shares his views about the increased focus on automation from network operators, and how the physical layer has so far stubbornly resisted the move
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