EXFO rewarded by Frost & Sullivan
QUEBEC CITY – EXFO has been presented with the Frost & Sullivan 2018 Customer Value Leadership Award for Global Data Analytics Solutions for Communications Service Providers— marking the company's fifth award in seven months.
The awards, which include Digital Transformation World's Outstanding Catalyst Innovation Award and Network Virtualisation Europe's Best Service Assurance Solution Award, reflect EXFO's commitment to supporting customers in the face of disruption from new technologies such as 5G, network functions virtualisation (NFV) and artificial intelligence. The company's solutions use automation to help customers safe-guard the operations of their networks by uncovering and flagging the causes of severe service disruptions that impact multiple customers dramatically speeding up the detection, diagnosis and troubleshooting of problems that affect subscribers.
‘EXFO is unique in the data analytics solutions market for service providers for its solution based on automation, data science, co-development with customers,’ said Kiran Unni, vice president, industrial at Frost & Sullivan. ‘This latest award recognizes the company's ability to optimize subscriber experience and maximize benefits for service provider teams at every level of these organizations, from engineering to customer care.’
EXFO solutions are developed in collaboration with customers to match end-user requirements and environments and deliver relevant, tangible benefits. Three UK is a prime example. The British telecommunications and internet service provider recently partnered with EXFO to create a fully virtualized, network integrated platform to monitor traffic and trigger alarms when issues are identified.
‘We wanted to select the right partner and the right solution. We decided to go with EXFO's probe-based big data analytics solution as we feel EXFO has the right mindset and approach to NFV,’ said Prasath Jagathrakshakalu, OSS Technical Design Authority at Three UK. ‘In order to deliver better customer experience, we need to understand the end-to-end view of the services we offer to our customers, the quality of the voice call, the speeds they are getting and the bottlenecks that create congestion in our networks. EXFO's virtual probe-based solution gives us that view as it is flexible, scalable and embedded in virtual infrastructure.’
‘With hundreds of use cases under its belt, EXFO's team has demonstrated a superior capability to support customers across the entire service provider lifecycle,’ said Abdelkrim Benamar, EXFO's vice-president of service assurance, systems and services. ‘Our service assurance solutions deliver a unique combination of strengths in fibre testing and monitoring with active testing, dynamic topology inventory, passive monitoring, and analytics. We're especially proud of this award because it underlines our commitment to providing superior value to our customers and allocating resources to help them reap the maximum benefits from the solutions they choose to deploy.’