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Sorrento extends repair service to Nortel customers in North America

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Sorrento Networks International has launched its Nortel equipment repair service in North America following international demand. This announcement will builds on the already successful repair service in Deeside, North Wales, and Belfast, provided by the telecoms repair and support company, Comtek, which acquired the intellectual property rights and trademarks of Sorrento Networks back in 2014 (see Sorrento restarts its metro optical business).

Nortel was one of the top global manufacturers of telecom equipment before it ceased operations in 2009. Today there remains a vast installed base of Nortel equipment still in service, but out of warranty. The Sorrento Networks service enables customers to continue to utilise the equipment with confidence.

“Extending the Nortel refurbishment service to North America addresses a major customer segment that until now has been left with few options but to rip and replace Nortel equipment,” said Gene Norgard, vice president of Sorrento Networks. “As organisations see both the economic and environmental benefits of refurbishing and repairing telecoms equipment, we’re seeing major interest in this part of our business. Our parent company has offered this service with great success in Europe – so we’re excited to bring the Nortel service to its original home in North America.”

The Sorrento Networks’ service, which is based in Silicon Valley out of the Pleasanton, California facility, covers the complete range of Nortel manufactured products, including services for systems, individual line cards and system components. The comprehensive card repair and system test capabilities include chassis and standalone reference test systems and component-level repair services. Sorrento also provides used and refurbished hardware spares with 12 month warranty.

Sorrento Networks is focused on supporting Tier 1 and Tier 2/3 wholesale carriers, cable multiple systems operators, utility, and ILEC customers. Many of these customers have products from multiple manufacturers (such as Avaya, Cisco and Nortel) which can also be serviced in-house at Sorrento Networks, making the company a ‘one-stop-shop’ for multi-vendor data network systems, the company claims.