FTC takes legal action against ISP over speeds

Share this on social media:

The Federal Trade Commission (FTC) alongside seven law enforcement partners have made a complaint against U.S. ISP, Frontier Communications regarding internet service speeds. 

The complaint was filed with the Attorneys General of Arizona, Indiana, Michigan, North Carolina, and Wisconsin, as well as the District Attorneys’ Offices of Los Angeles County and Riverside County on behalf of the State of California. 

It alleges that Frontier made internet speed a ‘prominent selling point’ in its marketing, subscribing customers for ‘faster and more expensive’ levels of DSL services than the company actually provided’ to those customers. It also states that ‘thousands of consumers’ complained to the ISP and to government agencies that the DSL speeds did not correspond to what they were paying for.

The case is pending in federal court in California. Frontier Communications responded to the lawsuit, stating its belief that the complaint is ‘without merit.’ In a statement the ISP said: ‘The plaintiffs’ complaint includes baseless allegations, overstates any possible monetary harm to Frontier’s customers and disregards important facts including the following: Frontier offers internet service in some of the country’s most rural areas that often have challenging terrain, are more sparsely populated and are the most difficult to serve; Frontier’s rural DSL Internet service was enthusiastically welcomed when it was launched and has retained many satisfied customers over the years; Frontier’s DSL Internet speeds have been clearly and accurately articulated, defined and described in the company’s marketing materials and disclosures.

The company added that it will present ‘a vigorous defense.’

Related news

Recent News

22 June 2021

UK operator Openreach is investing in CommScope to provide new technology that will help to boost its full-fibre rollout.

22 June 2021

United Group expects to invest more than €500m over the next five years to extend its optical fibre networks into new areas and upgrade existing ones.

08 June 2021

The IEEE Photonics Society and the European Photonics Industry Consortium (EPIC) have entered into an agreement to promote joint activities, cross-disciplinary technical dissemination and cooperative programs between membership bodies.

02 June 2021

New ISP and network builder, Upp says that it is to invest £1bn to deploy a full fibre network to 1 million premises in eastern England by 2025.